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WEBSITE PRIVACY NOTICE

At Pax Mediation, we are committed to protecting your privacy and ensuring your personal data is handled responsibly and transparently. This privacy notice explains how we collect, use, and safeguard your information when you interact with our website and services.

Who We Are

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Pax Mediation provides family mediation services across England and Wales. We are committed to ensuring that all personal information we collect is managed in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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This website is published by Pax Mediation Limited (a company registered in England and Wales as Number 8087620), whose registered offices are at Ashington Workspace, Ashington, Northumberland, NE61 9JZ. ​

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We are a member of – Family Mediators Association. The Family Mediators Association rules can be accessed here. 

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For any questions regarding this notice, please contact us:
📧 Email: admin@paxmediation.co.uk
📞 Call us: 0800 058 4303

What Information We Collect

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When you interact with our website or services, we may collect the following information:

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  • Personal Information: Name, email address, phone number, postal address, and other details you provide when submitting a form or contacting us.

  • Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and the duration of your visit.

  • Cookies: Data collected automatically via cookies to improve your user experience and analyse website traffic.

 

Learn more about how we use cookies here.

How We Use Your Information

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We collect and use your data to:

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  1. Provide Our Services: To process your enquiries, book appointments (such as MIAMs), and deliver family mediation services.

  2. Communicate with You: To respond to your queries and provide updates on your case.

  3. Improve Our Website: To monitor website performance and enhance user experience.

  4. Meet Legal Requirements: To comply with our legal obligations and ensure data security.

 

Learn more about our services here.

How We Store and Protect Your Information

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Your personal data is stored securely in compliance with GDPR standards. We implement technical and organisational measures to prevent unauthorised access, alteration, or loss of your data.

Who We Share Your Information With

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We only share your data when it is necessary to provide our services or meet legal obligations:

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  • Third-Party Service Providers: For IT support, email hosting, or data storage, always under strict data protection agreements.

  • Legal Authorities: If required to comply with legal obligations or court orders.

  • Family Mediation Standards Board (FMSB): If a formal complaint is made.

  • Legal Aid Agency: If applicable in your individual situation.

 

We will never sell your personal data to third parties.

Your Rights Under GDPR

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You have the following rights regarding your personal data:

  1. Access: Request a copy of the personal information we hold about you.

  2. Correction: Update or correct inaccurate information.

  3. Deletion: Request that we delete your data, subject to legal obligations.

  4. Restriction: Limit how your data is used.

  5. Portability: Transfer your data to another organisation.

  6. Objection: Object to how your data is processed, including for marketing purposes.

 

To exercise any of these rights, please contact us at:
📧 Email: admin@paxmediation.co.uk

Cookies and Tracking Technologies

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We use cookies to enhance your experience on our website. Cookies help us understand user behaviour, improve navigation, and tailor content to your preferences.

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  • Necessary Cookies: Essential for website functionality.

  • Analytical Cookies: Collect anonymised data to help us improve website performance.

 

You can manage your cookie preferences through your browser settings.

 

Read our Cookie Policy here.

Data Retention

 

We retain your personal data only for as long as necessary to:

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  • Provide you with our services.

  • Comply with legal and regulatory requirements.

  • Resolve disputes and enforce agreements.

 

When your data is no longer required, it will be securely deleted or anonymised.

Additional Disclaimers
 

  1. Customer Responsibility: It is your responsibility to ensure that your computer is virus-protected. Pax Mediation accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

  2. Accuracy and Validity of Information: Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an "as is" basis. We do not accept any liability for errors or omissions. If you are in doubt about the validity of information on this website, please contact us directly.

  3. Availability: While we take all reasonable steps to ensure this website is always accessible, we cannot guarantee uninterrupted access. We may suspend access for routine or emergency maintenance. Additionally, we cannot warrant that this website will be free of viruses or defects and accept no liability for technical issues.

Links to Third-Party Websites

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Our website may include links to external sites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies when visiting them.

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Visit our Client Feedback page here.

Changes to This Privacy Notice

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We may update this privacy notice to reflect changes in our services, legal obligations, or best practices. The most recent version will always be available on our website.

Contact Us

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If you have any questions or concerns about this privacy notice or how we handle your data, please contact us:

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Learn more about Pax Mediation’s services here.

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